The Impact of Supply Chain Manag

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The Impact of Supply Chain Management Practices

on the Competitive Advantage & Performance**

Dear Sir: The following research project is extremely important, not only for your company and the industry in which it operates, but for the entire economy of the kingdom. This research project is unique in that it addresses a very important topic that may benefit you and other companies in your industry. Your cooperation and participation are therefore important. We have designed this questionnaire such that it will not take more than 15 minutes of your time to fill out.

We assure you that the data will be kept confidential. None of the respondents will know about the others. We will be happy to provide you with an executive summary of the results; this might help you benchmark your performance against the best in your industry. If you are interested in the results and the findings of this project, please provide the following information.

Name:

Title:

Address:

Tel. Number:

Fax Number:

E-Mail Address:

Should you have any questions or concerns, please feel free to contact me at the following address.

Dr. Mohamed A. Youssef

Department of Management & Marketing

College of Industrial Management

King Fahd University of Petroleum and Minerals

P.O. Box 1249, Dhahran, 31261, Saudi Arabia

Tel: 966-3-860-4664 Email: mayousef@kfupm.edu.sa

** The questions in this questionnaire are copyrighted materials. Privileges for using these questions were solely given to Dr. Mohamed A. Youssef.

Therefore, No part of this questionnaire may be reproduced, electronically or otherwise, or stored in any media without a written permission from Dr. Youssef.

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To help us assort our findings correctly, please provide the name of the MBA candidate who

invited you to take the questionnaire .

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PART I.

To what extent has each of the following supply chain management practices been implemented?

If implemented, how effective is it?

Implementation

Effectiveness

3 = Extensively implemented,

2 = Somewhat implemented,

1 = Not implemented.

5 = Extremely effective,

4 = Effective,

3 = Somewhat effective,

2 = Not effective,

1 = Not at all effective.

PART II.

With regard to the competitive advantage of your firm, please choose the appropriate

number to indicate the extent to which you agree or disagree with each statement?

5 = Strongly agree,

4 = Agree,

3 = Neutral,

2 = Disagree,

1 = Strongly disagree.

PART III.

What is the impact of your current supply chain management practices on the

following performance measures?

5 = Substantially increased,

4 = Increased,

3 = No change,

2 = Decreased,

1 = Substantially decreased.

PART IV.

After implementing Supply Chain Management practices, how would you compare

the following performance indicators to those of your competitors?

5 = Significantly higher,

4 = Higher,

3 = Same,

2 = Lower,

1 = Significantly lower.

PART V.

When selecting a key/preferred supplier for your firm, how important are the following issues?

5 = Extremely important,

4 = Important,

3 = Somewhat important,

2 = Not important,

1 = Not at all important.

PART VI.

When evaluating your key/preferred suppliers’ performance, how important are the following issues?

5 = Extremely important,

4 = Important,

3 = Somewhat important,

2 = Not important,

1 = Not at all important.

PART VII.

In your attempt to improve customer satisfaction, how important are the following issues?

5 = Extremely important,

4 = Important,

3 = Somewhat important,

2 = Not important,

1 = Not at all important.

PART VIII.

Please answer the following questions to the best of your knowledge:

(1) When was your company established?

(2) In What Industry is your company operating? Please specify

(3) How many employees does your company have? Employees

(5) How Many Suppliers does your company have? Suppliers

(6) For how long have you been implementing SCM practices? Years

(7) Markets you are currently serving:

International

Domestic

GCC

Others

Would you like to add any comments?

Thank you very much for your help in completing this questionnaire.

Supply Chain Management Practices	Implementation	Effectiveness
1. Determining customers’ future needs	3. 2. 1.		5. 4. 3. 2. 1.
2. Increasing your firm’s JIT capabilities	3. 2. 1.		5. 4. 3. 2. 1.
3. Aiding your suppliers to increase their JIT capabilities	3. 2. 1.		5. 4. 3. 2. 1.
4. Participating in the sourcing decisions of your suppliers	3. 2. 1.		5. 4. 3. 2. 1.
5. Locating closer to your customers	3. 2. 1.		5. 4. 3. 2. 1.
6. Requiring suppliers to locate closer to your firm	3. 2. 1.		5. 4. 3. 2. 1.
7. Use of informal information sharing with suppliers and customers	3. 2. 1.		5. 4. 3. 2. 1.
8. Use of formal information sharing agreements with suppliers and customers	3. 2. 1.		5. 4. 3. 2. 1.
9. Improving the integration of activities across your supply chain	3. 2. 1.		5. 4. 3. 2. 1.
10. Developing innovate ways to integrate supply chain management activities	3. 2. 1.		5. 4. 3. 2. 1.
11. Establishing more frequent contact with members of your supply chain	3. 2. 1.		5. 4. 3. 2. 1.
12. Communicating your firm’s future strategic needs to your suppliers	3. 2. 1.		5. 4. 3. 2. 1.
13. Communicating customers’ future strategic needs throughout the entire supply chain	3. 2. 1.		5. 4. 3. 2. 1.
14. Creating greater level of trust among your firm’s supply chain members	3. 2. 1.		5. 4. 3. 2. 1.
15. Identifying additional supply chains where your firm can establish a presence	3. 2. 1.		5. 4. 3. 2. 1.
16. Creating supply chain management teams that include members from different companies	3. 2. 1.		5. 4. 3. 2. 1.
17. Reducing response time across the supply chain	3. 2. 1.		5. 4. 3. 2. 1.
18. Creating a compatible information system with your suppliers and customers	3. 2. 1.		5. 4. 3. 2. 1.
19. Contacting the end users of your products to get feedback on performance and customer service	3. 2. 1.		5. 4. 3. 2. 1.
20. Quality factor in selecting suppliers.	3. 2. 1.		5. 4. 3. 2. 1.
21. Solving problems jointly with our suppliers.	3. 2. 1.		5. 4. 3. 2. 1.
22. Helping suppliers improve their product quality.	3. 2. 1.		5. 4. 3. 2. 1.
23. Timely exchange of information between us and trading partners.	3. 2. 1.		5. 4. 3. 2. 1.
24. Accurate exchange of information between us and trading partners.	3. 2. 1.		5. 4. 3. 2. 1.
25. Adequate exchange of information between us and trading partners.	3. 2. 1.		5. 4. 3. 2. 1.
26. Reliable exchange of information between us and trading partners.	3. 2. 1.		5. 4. 3. 2. 1.
27. Designing products for modular assembly.	3. 2. 1.		5. 4. 3. 2. 1.

Competitive Advantage Factors
1. We offer competitive prices	5. 4. 3. 2. 1.
2. We are able to offer prices as low or lower than our competitors	5. 4. 3. 2. 1.
3. Our customers are satisfied with our prices	5. 4. 3. 2. 1.
4. Our prices reflect the product value	5. 4. 3. 2. 1.
5. Our costs are minimized through supply chain optimization	5. 4. 3. 2. 1.
6. We are able to compete based on quality	5. 4. 3. 2. 1.
7. We offer products that are highly reliable	5. 4. 3. 2. 1.
8. We offer products that are durable	5. 4. 3. 2. 1.
9. We offer high quality products to our customers	5. 4. 3. 2. 1.
10. The quality of our products is the best amongst our competitors	5. 4. 3. 2. 1.
11. We deliver the kind of products needed by customers	5. 4. 3. 2. 1.
12. We deliver customer orders on time	5. 4. 3. 2. 1.
13. We provide dependable delivery	5. 4. 3. 2. 1.
14. Our customers never complain about delivery	5. 4. 3. 2. 1.
15. Our delivery time is shorter than the competitors’	5. 4. 3. 2. 1.
16. We provide customized products	5. 4. 3. 2. 1.
17. We alter our product offerings to meet customer needs.	5. 4. 3. 2. 1.
18. We involve our customers in new product development	5. 4. 3. 2. 1.
19. Our R&D budget, as a percentage of sales, is adequate	5. 4. 3. 2. 1.
20. We introduce new products to the market quickly	5. 4. 3. 2. 1.
21. We are first in the market to introduce new products	5. 4. 3. 2. 1.
22. Our time-to-market is shorter than our competitors	5. 4. 3. 2. 1.
23. We identify our customers’ needs in a timely manner	5. 4. 3. 2. 1.

Supply Chain Management Effects
1. Productivity	5. 4. 3. 2. 1.
2. Order cycle time	5. 4. 3. 2. 1.
3. Response to customer complains	5. 4. 3. 2. 1.
4. Product development time	5. 4. 3. 2. 1.
5. Delivery speed	5. 4. 3. 2. 1.
6. Raw materials inventory turns per year	5. 4. 3. 2. 1.
7. Work in progress inventory turns per year	5. 4. 3. 2. 1.
8. Finished product inventory turns per year	5. 4. 3. 2. 1.
9. Market share	5. 4. 3. 2. 1.
10. Returns on investment	5. 4. 3. 2. 1.
11. Sales volume	5. 4. 3. 2. 1.
12. Return on equity	5. 4. 3. 2. 1.
13. Profit margin on sales	5. 4. 3. 2. 1.
14. Overall product quality	5. 4. 3. 2. 1.
15. Return on assets	5. 4. 3. 2. 1.

Performance Comparison
1. Market share	5. 4. 3. 2. 1.
2. Sales volume	5. 4. 3. 2. 1.
3. Overall competitive position	5. 4. 3. 2. 1.
4. Overall product quality	5. 4. 3. 2. 1.
5. Lowering average selling price	5. 4. 3. 2. 1.
6. Profit margin on sales	5. 4. 3. 2. 1.
7. Return on equity	5. 4. 3. 2. 1.

Supplier Selection
1. Your supplier’s company size	5. 4. 3. 2. 1.
2. Your supplier’s scope of resources	5. 4. 3. 2. 1.
3. Your supplier’s knowledge about the industry	5. 4. 3. 2. 1.
4. Your supplier’s commitment to quality	5. 4. 3. 2. 1.
5. Your supplier’s openness to site evaluation	5. 4. 3. 2. 1.
6. Your supplier’s ability to modify product/services to meet your expectation	5. 4. 3. 2. 1.
7. Your supplier’s references/reputation	5. 4. 3. 2. 1.
8. Your supplier’s ability to meet delivery due dates	5. 4. 3. 2. 1.
9. Your supplier’s price of materials, parts and services	5. 4. 3. 2. 1.
10. Your supplier’s financial stability	5. 4. 3. 2. 1.
11. Your supplier’s open communication with you	5. 4. 3. 2. 1.
12. Your supplier’s flexible contract terms and conditions	5. 4. 3. 2. 1.
13. Your supplier’s geographical proximity	5. 4. 3. 2. 1.
14. Your supplier’s effort in implementing JIT principles	5. 4. 3. 2. 1.
15. Your supplier’s use of Electronic communications means	5. 4. 3. 2. 1.
16. Your supplier’s willingness to integrate supply chain management relationship	5. 4. 3. 2. 1.
17. Your supplier’s commitment to continuous improvement in products and processes	5. 4. 3. 2. 1.
18. Your supplier’s ability to respond to unexpected demand	5. 4. 3. 2. 1.

Supplier Evaluation
1. Your supplier’s quality level	5. 4. 3. 2. 1.
2. Your supplier’s service level	5. 4. 3. 2. 1.
3. Your supplier’s on-time delivery	5. 4. 3. 2. 1.
4. Your supplier’s price of product	5. 4. 3. 2. 1.
5. Your supplier’s willingness to share sensitive information	5. 4. 3. 2. 1.
6. Presence of certification such as ISO	5. 4. 3. 2. 1.
7. Your supplier’s flexibility to respond to unexpected demand	5. 4. 3. 2. 1.
8. Your supplier’s willingness to change their products and services to meet your changing needs	5. 4. 3. 2. 1.
9. Your supplier’s willingness to change their processes to satisfy your operations’ demand	5. 4. 3. 2. 1.
10. Your supplier’s willingness to participate in your firm’s new product development and value analysis	5. 4. 3. 2. 1.
11. Your supplier’s use of online transactions	5. 4. 3. 2. 1.

Customer Satisfaction
1. Your firm’s financial stability	5. 4. 3. 2. 1.
2. Your firm’s use of JIT practices	5. 4. 3. 2. 1.
3. Your firm’s use of quality management techniques	5. 4. 3. 2. 1.
4. Your firm’s ability to meet delivery due dates	5. 4. 3. 2. 1.
5. Your firm’s effort to offer competitive prices	5. 4. 3. 2. 1.
6. Your firm’s geographical proximity to your supplier’s facility	5. 4. 3. 2. 1.
7. Your firm’s commitment to continuous improvement in products	5. 4. 3. 2. 1.
8. Your firm’s commitment to continuous improvement in processes	5. 4. 3. 2. 1.
9. Having quality certifications such as ISO	5. 4. 3. 2. 1.
10. The use of QFD (Quality Function Deployment)	5. 4. 3. 2. 1.
11. Quality of your products and services	5. 4. 3. 2. 1.
12. Successful resolution of customer complaints	5. 4. 3. 2. 1.
13. Long term contract arrangements with suppliers	5. 4. 3. 2. 1.
14. Determination of future customer expectations	5. 4. 3. 2. 1.
15. Flexibility in meeting customers’ needs	5. 4. 3. 2. 1.
16. Employing a customer satisfaction measurement systems	5. 4. 3. 2. 1.
17. Your company’s use of online transactions along the supply chains	5. 4. 3. 2. 1.
18. Understanding how your customers use your products and services	5. 4. 3. 2. 1.
19. Employing routine follow-up procedures for customer inquiries or complaints	5. 4. 3. 2. 1.